FAQs

Q. Does your Village voucher/credit ever expire?

A. Nope! As long as It Takes a Village exists, so too does your credit

Q. Can Village contributors see how much other peeps have given?

A. No way! Only the Village owner can see the amounts people have contributed

Q. Does the Village recipient receive 100% of the contributed funds? 

A. Absolutely! Except of course the dastardly card fees that go straight to Stripe (though they are providing a pretty handy service for us)

Q. So how does It Takes a Village make money then? 

A. It Takes a Village covers running costs and hopefully one day, turns a profit in two ways: First of all by receiving a commission from the supplier partners on the site when vouchers are redeemed; and secondly from the $2.50 service fee when a Village is started or contributed to

Q. I have a friend that has had a baby. If I set up a village, does she know about it before anyone has contributed?

A. When you set up a Village, you can choose whether to send it directly to your friend (people can still contribute at any time), or whether to send the login details to yourself while your other friends contribute and then you can send to her once everyone has put it. Flexibility is king!

Q. Are you only covering metro Melbourne, or do cover some outer regions like the Mornington Peninsula or the Yarra Valley? Actually, can you explain how the postcode filter works?

A. Great question! And integral to our growth. We are completely focussed on securing more and more brilliant Supplier Partners so the Village is always filled with fabulous, specific and helpful services to redeem. A postcode will automatically turn on when five or more Supplier partners service that postcode - to make sure that if you start a Village for someone there are a range of different options to suit their situation. It would be no good if the only Supplier Partner servicing their postcode was a dogwalker... and they didn't have a dog. Know what I mean?


... So in case it isn't obvious, if you're an interested, potential Supplier Partner and we don't appear to service your area yet, please get in touch, because you might be the fifth business we need to turn on your postcode!

Got a burning question or two?

You guys are the first to test It Takes a Village and we would really appreciate any feedback, questions or thoughts that cross your mind as you explore the site. Feel free to use this form anonymously, or if you would like a response, use the form on the CONTACT page.
(You could even open this page in a 2nd browser if you want to make it even easier to share your thoughts with me..)

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